Frequently asked questions

What makes your coffee “Rocky Mountain Roasted”?

Our beans are roasted in small batches at high altitude in the Rocky Mountains. Roasting at altitude allows for lower temperatures and slower roasting, resulting in smoother, more complex flavor profiles you won’t find at sea level.

Is your coffee organic and fair trade?

Yes. All of our beans are certified organic and fair trade. We partner with farms that meet rigorous standards for sustainability, ethical labor, and environmental care.

Do you offer whole bean and ground coffee?

Yes, we offer both! You can choose whole bean for peak freshness or select your preferred grind size when ordering to suit your brew method.

Where is your coffee sourced from?

We source our beans from ethically run farms in Central and South America, Africa, and Southeast Asia. Each origin is carefully selected for quality, sustainability, and flavor.

How should I store my coffee?

Keep your coffee in a cool, dry place, away from direct sunlight. Our resealable bags are designed to keep your beans fresh, but for maximum longevity, consider storing them in an airtight container.

Shipping

Where do you ship?

We currently ship across Canada and the continental U.S. We’re working on expanding to more regions soon!

How long does shipping take?

Orders are typically roasted and shipped within 1–2 business days. Delivery times vary by location but usually range from 3–7 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 (before tax). For orders under $50, shipping is calculated at checkout.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow its journey right to your doorstep.

Do you offer local pickup?

We’re working on offering local pickup options near our Rocky Mountain roastery. Stay tuned and check back soon for updates.

Returns

What is the return policy?

Because coffee is a perishable item, we unfortunately cannot accept returns on opened bags. However, if there’s an issue with your order, we’ll always make it right.

What if my order arrives damaged?

If your package is damaged in transit, please email us within 7 days of delivery with photos of the issue and we’ll replace it at no cost.

Can I cancel or change my order?

We roast and ship quickly, but if you contact us within a few hours of placing your order, we’ll do our best to update or cancel it before it goes out.

I received the wrong item. What now?

Our bad! Just reach out to our customer service team with your order number and a quick photo, and we’ll send out the correct item right away.

How do I contact customer service?

You can reach us anytime at support@blackpeakcoffee.co. We usually respond within 1 business day.

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